Learning as Key to Mission Success
Sep. 1 2020
I recently worked on a competency model project for an Intelligence Community (IC) organization that was based, in part, on conducting a series of interviews with key stakeholders and analyzing their responses. From these interviews, I learned about the immense complexity of this particular organization's global mission area that cuts across multiple agencies. The interviewees also communicated the common theme that huge challenges to mission success are the ability to advance the expertise of intelligence analysts and the lack of quality and affordable employee training.
While IC agencies, across the board, are doing excellent work at meeting their customers' requirements at a high level, the continued expansion of these requirements and their increased complexity are adding great pressure on these organizations and their intelligence analysts to achieve sustainable mission success.
Mission Success=Continuous Learning
Jack Welch is famously known for the quote: "If the rate of change on the outside exceeds the rate of change on the inside, the end is near." For the IC mission areas, this quote is quite apropos. One of the tried and true ways to ensure the rate of change inside IC agencies stays ahead of change on the outside is to establish mechanisms by which intelligence analysts can learn beyond the current apprenticeship model. There is no substitute for on-the-job trial-and-error experience. However, relevant and contextualized online learning is a key means to augment this approach.
By providing continuous and responsive learning solutions to mission needs that keep the workforce constantly learning, intelligence analysts can become more adaptable and agile to changing mission requirements and threat actor approaches. Because staying ahead of external change is achieved by providing intelligence analysts the access to learning solutions anytime and anywhere.