IThere are two reasons why you will not see a course completion certificate under the “My Learning Data” tab (refer to “How do I access/download a certificate of course completion?):

• Did not achieve score of 80 percent on all graded course quizzes and/or final exam. If you did not achieve targeted score(s), remedy by retaking assessment(s) or
• Did not click last screen in course for all course types or did not click last screen of each chapter for chapter-based courses.

You can check if the latter is the issue by reviewing your course progress:

• All courses: Click upward, zigzag arrow (next to “Progress”) at bottom left of dark blue box under course window. Completed chapter or component will have green check mark to right of its title. Uncompleted chapter or component will have grey check mark. If section is marked incomplete, return to it and make sure to progress to last screen
• Chapter-based courses: Can view all chapter “tiles” at top of screen. When a chapter is complete, its tile will be surrounded by green frame and accompanied by green check mark. So, no green frame and check mark likely means you did not progress to last screen in chapter. If chapter is marked incomplete, return to it and make sure you progress to last screen