Help & Support – Your Account

You have two options to begin:

  1. Once on the registration page, enter the four required fields (all fields are case-specific):
    • First name
    • Last name
    • Job title
    • Email – Your email address will also be your user name.
    • Password – Your password must be eight characters long and contain one uppercase character, one number and one special character (e.g., $, #)
    • Confirm password – Re-enter your selected password
  2. When finished, click the box to the left of the words, "I accept the Privacy Policy and Terms of Service" and the red "Create Account" button at the bottom of the page
  3. You will then receive a confirmation email from FedLearn with a validation link to complete the registration process. If you don’t see this email in your inbox, please check your junk or spam folder.

You have two options tobegin:

  • You will then be directed to the platform login page.
  • Enter your username (your email address) and password. Remember that both are case-specifi.

  1. Click your name at the upper right-hand corner of any page of the platform to be directed to “My Account”
  2. Click the blue “Logout” button on the upper right-hand corner of the page

  1. Click your name at the upper-right-hand side of any page on the platform to be directed to “My Account”
  2. You can then reset or password or add or edit these fields:
    • Profile image (image must be less than 3MB)
    • First name
    • Last name
    • Email
    • Job title
    • Agency/company
    • Country
    • City
  3. After you have finished making any changes, click the red “Save” button at the bottom of the page

From “My Account," you can access a variety of features (from the middle menu on the page):

  • Profile – Your account profile information
  • History – Your “Watching History,” “Continue Watching” (content you have started but haven’t finished) and “Bookmarked Courses”
  • Analytics – Your individual metrics of success
  • Goals – Specific subject areas related to your role (“My Perfect Brain”), “Your Progress So Far” (related to courses related to your role) and artificial intelligence-enabled course suggestions per your job title
  • Notes – Any reference notes you entered while taking a specific course or reviewing a piece of content
  • Purchases – A list of all the courses that you purchased. Note that this list will not include any courses that your employer paid for (if applicable).

Your FedLearn username is the email address attached to your account. Remember: User names are case-sensitive.