FAQs

Getting Started

What is FedLearn?

FedLearn is the first-to-market online learning platform specialized and contextualized for federal government departments and agencies and government contractors We partner with world-class content providers and subject matter experts to offer the best and most timely of topics for our customers.

How do I register for a FedLearn account?

If you have not done so already, register for an FedLearn account by clicking here. You will need to fill in the information required (e.g., email address, username, your full name), and then activate your account via an email that will be sent to the address you entered.

How do I search for available courses?

Take a look at our course catalog to find the right one(s) for you. We offer courses in a variety of topics from a growing list of content partners. Click on the individual course links to learn more about them.

How do I enroll in a course?

On the individual course page, you can easily enroll by clicking on the Enroll (Course Name) button. From there you go to the Register page where you complete an online enrollment form.

Note: Courses you enroll in can be found on your FedLearn dashboard.

How can I get help or support for my course?

If you need any assistance with a course, please contact our customer support team.

What is the FedLearn Honor Code?

The FedLearn Honor Code, together with our Terms of Service and Privacy Policy, are agreements between you and FedLearn. By using the FedLearn site, you are agreeing to be legally bound by these agreements, whether or not you are a registered user.

Put simply, the FedLearn Honor Code states that by enrolling in a course, you agree to:

  • Complete all tests and assignments on your own, unless collaboration on an assignment is explicitly permitted.
  • Maintain only one user account and not let anyone else use your username and/or password.
  • Not engage in any activity that would dishonestly improve your results, or improve or hurt the results of others.
  • Not post answers to problems that are being used to assess student performance.

Note: Some of the courses may also have specific agreements for learner collaboration and discussion.

What are the systems requirements and supported browsers for FedLearn?

Most current browsers will work on the FedLearn site. For best performance, we recommend the latest versions of Chrome or Firefox.

Troubleshooting Browser Problems

What should I do if I experience technical problem viewing a page on FedLearn?

Many problems with missing from fields, buttons that do not function, server error messages or other page display issues are caused by your browser. Here are some things to try:

  • Make sure your browser is a current version of Chrome or Firefox
  • Check your browser settings to make sure both JavaScript and cookies are enabled
  • Clear your browser's cache. Click on the links for instructions on clearing your cache:

Why haven't I received my activation email?

There are several reasons why you did not receive an activation email:

  • There was a typo or error in the email address when you registered your FedLearn account.
  • For some reason, you may not have successfully registered a FedLearn account.
  • The automated activation email message was caught by your spam filter.
  • Your email provider might have blocked the automated email message.

Here's what you can do:

  • Check your spam or junk mail folder for an email from registrations@fedlearn.com.
  • Add registrations@fedlearn.com to your email contacts or approved senders list.
  • Try registering again with the same email address. If the account already exists, you'll see an error indicating that there is a duplicate email address.
  • From the FedLearn login page, click Forgot password?. The password reset message will activate your account.

Addressing Login Problems

What if I am having login problems or forgot my password?

If you see an email or password incorrect message, make sure that the email address you entered is the one you used to register for your FedLearn account.

If you continue to see this message, you can select Forgot password? below the password field to change your password.

If you entered your email address under Password Assistance on the Need help logging in? form but have not received an email message with a link to reset your password, check for these common problems:

  • Did you enter the same email address that you used to register your FedLearn account? Reset messages are sent only to registered email addresses.
  • Is your email address entered correctly? Check for errors and try again.
  • Did you check your spam message folders? Check your spam folder for a message from info@fedlearn.com. If the message is not there, try adding info@fedlearn.com to your contacts or your approved senders list, or contact your and then reset your password again.
  • Did you delete your account? It will not be possible to regain access to a deleted account.
  • Did you complete the FedLearn account registration process? To check, try registering again with the same email address. If the account does exist, a message will indicate that you entered a duplicate email address.
Other Error Messages

If you see a different error when trying to sign in, check for these common problems:

  • Make sure that you are using a current version of Firefox or Chrome.
  • Make sure that you have cookies and JavaScript enabled.
  • Try clearing your browser's cache.
My account is locked. What can I do to unlock it?

For account security, your FedLearn account will be temporarily locked if someone enters the wrong password several times.

To regain access after a lockout, follow three easy steps:

  • Wait one hour before accessing your account again.
  • Reset your password using the Forgot password? link below the password field.

  • Enter your registered email address. An email will then be sent to that address with a link to create a new password.
What do I do if I forgot my password?

Use the Forgot password? link on the FedLearn sign-in page.

After you select this link and enter your registered email address, FedLearn will send you an email message with a link to follow to reset your password.

If you are already signed in, you can reset your password on the Account Settings page.

The password reset message can only be sent to the email address which you used to register for FedLearn.

What if I do not receive a password reset message?

If you entered your email under Password Assistance but have not received an email message with a link to reset your password, check for these common problems:

  • Did you enter the same email address that you used to register your FedLearn account? Reset messages are sent only to registered email addresses.
  • Did you check your spam message folders? Check your spam folder for a message from registrations@fedlearn.com.
  • If the message is not there, try adding registrations@fedlearn.com to your contacts or your approved senders list, and then reset your password again.
  • Did you complete the FedLearn account registration? To check, try registering again with the same email address. If the account does exist, you will receive a message that you entered a duplicate email address.

Troubleshooting Browser Problems

What should I do if I experience technical problem viewing a page on FedLearn?

What should I do if I experience technical problem viewing a page on FedLearn?

Many problems with missing from fields, buttons that do not function, server error messages or other page display issues are caused by your browser. Here are some things to try:

  • Make sure your browser is a current version of Chrome or Firefox
  • Check your browser settings to make sure both JavaScript and cookies are enabled
  • Clear your browser's cache. Click on the links for instructions on clearing your cache:

Creating a FedLearn Account

Can I merge accounts?

No. We do not have the ability to merge accounts. The FedLearn Honor Code prohibits using multiple accounts. If you have accidentally created an additional account or had a new account created by your employer, it is not possible to merge this into another account. We recommend that you choose one of the accounts and use that one going forward.

How do I join FedLearn?

All you need is access to a computer with a current browser and an Internet connection. To begin, please register for an FedLearn account. You will need to:

  • Enter your email address.
  • Enter your full name (Your full name will appear on any certificates that you earn).
  • Create a public username for the forums (cannot have spaces) Note: You cannot change your username once it has been created.
  • Create a password.
  • Select your country.
  • Select Create your account.

When you find a course that interests you in the course catalog, you can enroll in the course by selecting the Enroll (Course Name) button on the course About page.

There are no costs involved in registering for an FedLearn account.

How do I activate my account?

After registering, you will receive an activation email at the address you entered during registration. Select the link in the email to activate your account. 

if you do not see the activation email in your email inbox see Why haven't I received my activation email?

What if my username is taken?

Every FedLearn account must have a unique public username. As we continue to register learners, your first choice(s) may already be taken. If your desired username is taken, the following message appears.

Note that your username can include letters and numbers, but no spaces or special characters. If you continue to have trouble finding a username that works, we recommend adding a random number onto the end of it

Can I change my FedLearn username?

No. Once an FedLearn username has been created at registration, it cannot be changed.

You can instead create another account using a different email address with a different username. If you would like to use the same email address for the new account, you will first need to associate a different email address to your existing account.

You can edit your email address in your account settings. Select the dropdown arrow next to your username in the upper right corner of any page and select Account.

Remove the current address from the email field, and type in your new email. After you click out of the email text field, you will see the message "We've sent a confirmation message to email address." Click the link in the message to update your email address.

Once updated, your original email address will no longer be associated with your current FedLearn account, and will be free to use on the new account with your new username.

How do I delete my account and personal data on FedLearn?

You may request that your FedLearn account and data be deleted by clicking Delete my account in your account settings. 

Deletion of your account and personal data is permanent and cannot be undone. FedLearn will not be able to recover your account or the data that is deleted. Any certificates earned will be deleted.

Note: It also will not be possible to open a new FedLearn account with the same email address or username.

What happens when my account is deleted?

After deletion, FedLearn will permanently deactivate your account, remove the active profile, retire your username, and remove you from FedLearn email lists. We also will permanently delete your FedLearn account profile and the personal data we use to identify you on our system.

Note: There are some exceptions to deletion, as further described in our Privacy Policy (for example, course data will be archived to serve the mission for scientific research and records used for financial reporting, audit, and compliance purposes must be retained).

Can my account be retrieved after I delete it?

Deleting your FedLearn account is a permanent action that cannot be reversed. FedLearn will not be able to recover your account or the data that is deleted. You will no longer be able to use your account to take courses on FedLearn.

After I delete my account is it immediately erased?

Account deletion, including removal from email lists, may take a few weeks to fully process through our system. If you want to opt-out of emails before then, please unsubscribe from the footer of any email. (Despite this processing period, account and data deletion is still permanent, so your account and data will not be able to be recovered once you've submitted a deletion request.)

What happens to my certificates if I delete my account?

You will lose access to your FedLearn course certificates once your account is deleted. You should make copies of these for your records before proceeding with deletion.

Can I create a new account if I change my mind?

You are always welcome back to continue learning at FedLearn. Because your previous account was permanently deleted, you will need to start fresh with a brand-new one. You will not be able to use the same email or username for your new account.

Managing Your Account Settings

How do I change or reset my password?

To change your password

  1. At the top of any page, select the dropdown menu icon next to your username.
  2. Select Account.
  3. Select Reset password. The system sends a confirmation message to the email address in the Email address field.
  4. Select the confirmation link in the email message.

Passwords must contain:

  • At least eight characters
  • At least one numeric character
  • At least on alphabetical character

If you cannot sign into your account:
Click Forgot password? then enter your registered email.

A password reset message will then be sent you your email address.

How do I change my email address?

At the top of any page, select the dropdown menu icon next to your username.

  • Select Account.
  • In the Email Address field, select your current email address and replace it with the new address.
  • To save your changes, click anywhere on the page outside of the Email Address field, or navigate to a different page.
  • If you do not receive a confirmation email, make sure that you typed the email correctly (you can complete the above steps again).

It is not possible to change an account email address to use an email connected to another FedLearn account or a previously deleted account. If you enter an already used address, the confirmation will not be sent.

How do I set my account profile?

You can create a profile to personalize your identity on FedLearn, and you can choose to share either a limited profile or full profile with other class participants.

A Full Profile includes: 

  • Your full name
  • Your username
  • Your profile image (optional)
  • The date that you joined FedLearn
  • Your language (optional)
  • Your location (optional)
  • Information about you (optional)
  • Links to any course certificates that you have earned
  • Links to your social media accounts (optional)
How can I change the language?

You can change the language for the FedLearn site to any of the supported languages on the Account Settings page.

Note: The language setting changes the language used for menu options, button labels, and other elements of the site’s user interface, but does not apply to course content.

To change the FedLearn site language:

  • Sign in and then click Menu.
  • Choose Account. You set the Language under Site Preferences.

  • Your new language preference is saved as soon as you select it. When you refresh the page or navigate to another page, site pages display in your selected language
How do I update my profile?

Follow three easy steps to update your profile:

  • At the top of any page, select Dashboard from the dropdown menu icon next to your username, then select Profile. If you are already on your Dashboard page, select the Profile tab.
  • In the header area of your profile page, for Profile Visibility, select Limited Profile or Full Profile.
  • (Optional) Add a profile image. Your image must be a .gif, .jpg, or .png file that is less than 1 MB in size. If you do not add an image, the placeholder image appears as your profile image.

    • Move your cursor over the placeholder image, and click Upload an image.
    • In the file navigation window, select the image file that you want to use as your profile image, and then click Open.
    • To change or remove your profile image, move your cursor over your image, and then select either Change image or Remove. When you remove your profile image, the placeholder image appears as your profile image.
  • On your profile page, move your cursor over the information that you want to change.
  • Click inside the field to choose an option from the list, or enter text.

The site saves your changes automatically.

How do I change my account settings?

To change or view your FedLearn account details menu in the top corner and choose Account.

In your FedLearn account settings you can update:

  • Your full name
  • Your email address
  • Your password
  • The language used on the FedLearn site. Note: This does not change the language that course content is presented.
  • The country or region where you live
  • Your local time zone
  • Social accounts linked on your profile
  • Other profile information
How do I change my name on my account?
  • At the top of any page, select Menu.
  • Select Account.
  • Next to the Full Name field click Edit, then make the changes you want to your full name.

Note: You can change your full name, but you cannot change your public username.

How do I change my local time zone?

In your account settings, you can set your local time zone so that course dates and times are displayed in your local time.

If you do not select a time zone, the following dates and times are shown in your web browser's time zone:

  • Course dates and times in the body of your enrolled courses
  • Dates and times on the progress page in your courses
  • Course dates and times on your dashboard page

If you do not set a time zone, some dates and times elsewhere on the FedLearn site might use Coordinated Universal Time. To convert UTC to your local time, check World Time Server or other Internet time services.

Time zone indicators

Dates and times that use your local time zone or the browser time zone are in military (24-hour) time and are followed by a time zone indicator. For example, 17:00 Sept 16, 2020 IOT.

Dates and times in UTC do not have a time zone indicator.

Enrolling in FedLearn Courses

How do I search for available courses?

Take a look at our course catalog to find the right one(s) for you. We offer courses in a variety of topics from a growing list of content partners. Click on the individual course links to learn more about them.

Click on a course to learn more and enroll.

Once enrolled your course will appear on your FedLearn dashboard 

Log into FedLearn to view your dashboard and click View Course to begin your learning adventure.

Are there prerequisites for my course?

Some courses on FedLearn may have prerequisites due to the complexity and alignment of courses.

Can you help me choose a course?

You are welcome to enroll in any and all courses that you think will be interesting or helpful to your career. FedLearn offers courses which can take you down a path of personal and career growth.

At this time we do not offer course advising. There is no expectation that learners need to complete FedLearn courses and there are no penalties for not keeping up or completing assignments. However, your organization may have a different policy. Learners are encouraged to speak with their managers or learning and development team to check about their organization policies about completing any FedLearn courses or associated penalties.

FedLearn does not calculate grade point averages or keep transcripts.

What languages are FedLearn courses taught in?

At this time, FedLearn courses are in English.

How are FedLearn courses structured?

Each FedLearn course is made up of five components: an introduction and four lessons. With four short lessons, learners have a higher probability of comprehending the content and completing the course.

An average time to complete each lesson is provided. For example, a course that indicates each lesson takes one hour to complete means that it will take a total of four hours to complete the entire course.

How much time does it take to complete FedLearn courses?

The amount of time to take FedLearn courses is dependent on the complexity of the course content. More complicated content will take more time to complete than less complex course content.

What is self-paced?

Pacing refers to how course teams run the course, and whether you need to complete course materials on a set schedule. FedLearn courses are currently self-paced—not following a fixed schedule. All the course materials are available as soon as the course starts.

How do self-paced courses work?

Self-paced courses do not follow a set scheduled. Learners can take courses at their own pace. Graded assignments or exams can be submitted at any time to earn points towards your final score.

A course certificate will be awarded as soon as you earn the minimum passing score. After completing a course, you can still work in it to improve your score.

​How do I enroll in a course?

Search for courses in the FedLearn catalog. When you see one that looks interesting, click on the individual course thumbnail image or link to learn more. Once you are on the individual course page, you can easily enroll by clicking on the Enroll (Course Name) button. From there you go to the Register page where you complete an online enrollment form.

How do I unenroll from a course?

To unenroll from a course, email registrations@fedlearn.com with your request. FedLearn will then unenroll you from the course.

Unenrolling and Refunds

If you unenroll from a course within the refund eligibility period (within 14 days after payment or within the first 14 days of the course, whichever comes last*), you will be unenrolled from the course and automatically receive a refund for your course payment. 

If you unenroll from the course after the refund eligibility period has passed, you will not receive a refund.

If you have earned a course certificate, the unenroll option will not be available and FedLearn will be unable to provide a refund. If you would like to still remove the course from your dashboard, please contact our customer support team.

*(Up to 180 days after your payment maximum)

What happens if I need to stop taking a course?

There are no FedLearn penalties associated with not finishing a course. However, learners should find out what their organizations’ expectations are for taking and completing courses.

Can I retake a course?

Yes! You may retake any FedLearn course or review the course content as on-the-job performance support.

How can I find or meet other learners?

All FedLearn courses have discussion forums where you can chat with and help other learners within the framework of the honor code.

Can I take more than one course at a time?

Yes! You may take multiple FedLearn courses at once. We recommend checking the requirements on each course description page to balance your available study hours and the demands of the intended courses.

Learning More About Dates and Schedules

When does my course start and end?

FedLearn courses are available immediately upon payment. Additionally, FedLearn has no start and end dates for its courses (the start date provided is when the course was added to our catalog and the end date is the last date the course will be accessible to learners who registered for it; remember that all FedLearn courses are self-paced and are available immediately upon enrollment). This enables us to provide courses and their resource materials (tools, templates, methodologies) on-demand for performance support whenever you need to reference them to continually advance your professional growth and mission success.

The Course About Page

If you search for a course in the course catalog then click the course thumbnail, you will view the course About page.

You then can click on the Enroll (Course Name) to register for the course.

Before you enroll in a course, you can view the estimated time to complete each lesson on the left-hand side of the page.

Your Dashboard

After you enroll in a course, the course start date (the start date provided is when the course was added to our catalog; remember that all FedLearn courses are self-paced and are available immediately upon enrollment) is visible on your dashboard under the course name.

The Course Homepage

When you select View Course or Resume Course from the dashboard, you can view your course homepage and see any upcoming deadlines (the start date provided is when the course was added to our catalog and the end date is the last date the course will be accessible to learners who registered for it; remember that all FedLearn courses are self-paced and are available immediately upon enrollment).

Does my course have due dates?

FedLearn courses are self-paced and have no assigned due dates. Your organization may have its own due dates for completing courses. You should check with your manager.

How long do I have to finish? When does the course end?

There are no end dates for FedLearn courses to submit course assignments or complete quizzes and final exams (the end date provided is the last date the course will be accessible to learners who registered for it; remember that all FedLearn courses are self-paced and are available immediately upon enrollment).

When does the course start?

FedLearn courses are self-paced and have no assigned start or end dates (the start date provided is when the course was added to our catalog and the end date is the last date the course will be accessible to learners who registered for it; remember that all FedLearn courses are self-paced and are available immediately upon enrollment).

How can I prepare before my course begins? Is there suggested reading material?

Each course is different: some have prerequisites and some don't. Take a look at your specific course’s recommended prerequisites on the course description page. If you do not meet a particular prerequisite, you may still take the course. 

All required materials will be provided during the course (within your browser). Some courses may list additional resources on their course description pages. For supplemental reading material during a course, post a question in the course discussion forum to ask your classmates and course staff for suggestions.

What time is the class?

FedLearn courses are not "live", so there is no set time when you will need to be viewing the course.

All lectures are pre-recorded and available 24 hours a day so that you can access course material anytime during the week and anywhere most convenient for you.

Accessing Course Content

How do I start my course?

After you enroll in a FedLearn course, it is visible on your FedLearn dashboard. Remember: FedLearn courses are self-paced and have no assigned start or end dates.

To begin click View Course. Your course opens to the Course page. You may then click Start Course in the upper right or scroll down to select a section from the course outline to begin viewing the course lessons.

How do I get help with assignments, grading or course content?

You can get help from FedLearn staff in the discussion forum within your course. That is the place to get help with assignments, quizzes, grades and other course content. 

To get to your course discussion forum click the link at the top of the page within your course:

Your course's discussion forum is monitored.

Common questions or issues that can be answered by the course team on the discussion forum include the following:

  • I missed an assignment or deadline in my course. Can I still pass?
  • Do I still have time to complete my course for a certificate?
  • I need help finding a specific lesson or handout.
  • What is the grading policy in my course? How do I know if I've passed?
  • I believe I've found a mistake or wrong answer in the course content.
  • You can also find information about a specific course or topic by searching our course catalog and reading the course information page.
How many assignments are in a course? Are there exams?

The types and number of assignments vary by course. Most courses do not have just a single quiz or exam to pass, but instead have many assignments throughout the course. If you finish the course with at least the minimum passing score, you will earn a certificate.

The minimum passing score for FedLearn courses is 80%.

How do I return to where I was working in a course?

You can return to the unit that you completed most recently in any FedLearn course.

Return to the Most Recently Completed Unit in Any Course

To return to the lesson you completed most recently in any of your FedLearn courses, select the arrow next to your username on any FedLearn page, and then select Resume Your Last Course.

The course that you were most recently working in opens to the lesson hat you most recently completed.

Return to the Most Recently Completed Lesson in a Specific Course

To return to the lesson you completed most recently in a specific FedLearn course, you have the following options.

  • On your FedLearn dashboard, locate your course and then select Resume Course next to the social media sharing options.
  • Open the course, and select Resume Course on the Course page.
  • When you select Resume Course (from either access option), the course opens to the lesson that you most recently completed.
Where can I find the course handouts?

In many courses, additional documents are available in the Course Handouts section. This is on the far-right side of the main course page.

Can I download my course or textbook?

Courses are fully online and can be accessed through the FedLearn platform. It isn't possible to download a course, but in many courses, you'll find links to download lecture videos underneath the video player window.

FedLearn courses do not have a "textbook" and instead have any required reading within the course itself. 

Courses share reading materials in different ways; your course team should provide you with information. Some courses provide links to reading materials under Course Handouts.

Can I bookmark a place in a course?

Yes! You can set a bookmark on any page in the course so that you can easily come back to it later.

Note: You can create up to 100 bookmarks per course.

Add a Bookmark

You can add a bookmark by selecting Bookmark this Page below the name of the page.

After you add a bookmark, Bookmark this Page changes to Bookmarked, and a bookmark indicator appears in the unit navigation bar at the top of the page.

Remove a Bookmark

To remove a bookmark, select Bookmarked.

View Your Bookmarks

You can view your saved bookmarks by selecting the Bookmarks link on the upper left side of the page. Bookmarks are listed in the order they were created and include a location to the course material and the date that you added the bookmark.

Can I view my course offline?

To complete assignments and view the majority of our course content you will need an active internet connection. 

Many courses do offer downloadable videos and transcripts which you can view offline. Look to the lower left corner of the video window in a course and there you will see the download options, if they are available.

Watching videos on the edX video player

All FedLearn courses include videos, and our platform has its own video player. Most of the controls on the player will be familiar to you if you have watched online videos before. However, the FedLearn video player has some extra features you may not have experienced before.

The image below shows the video player in the middle of a video, followed by an explanation of each option or control on the video player.

Note: Not all videos will have all the controls shown. Only the controls that apply to a specific video will be included in the video player.

The FedLearn video player has several options that you can use in order to optimize your viewing experience that include:

  • Play/Pause: Play/pause the video
  • Speed: Slow down/speed up playback of the video
  • Volume Adjustment: Increase/Decrease volume
  • Full Screen: Makes the video full screen
  • Close Captions: Enables closed captions/subtitles on the videos. Note that only some videos have subtitles available.
  • Transcript: Initiates a rolling transcript of what's being said in the video. As above, only some videos have this functionality currently.

Note: In some cases, two sets of captions can appear when you select CC. This may occur if YouTube is the host service for the video and your YouTube account settings for playback are set to always show captions. As a result, YouTube and your course might both provide captions for the video. To correct this problem, select CC again or change your YouTube account settings.

Do FedLearn course videos have transcripts or captions?

Yes! FedLearn course videos have interactive transcripts as well as closed captions. In some courses, the transcripts can also be downloaded.